Please note: None of the following terms and conditions affect your statutory rights as a consumer.

1. Security:

The security of your payment card details and personal information is extremely important to us. We do not store credit card information. It is processed using a national payment provider called Sagepay. We do not share any of your personal information with any company.

1.1 Personal Use

The items you are purchasing are for your personal use or for the treatment of or onward supply to your patients.

2.1 Charges applied for returned goods:

If your parcel is returned to us for any reason, we will charge for a redelivery fee which will be based on the cost to us of reposting to your address. If you do not want it resending we will charge a restocking fee of £10.

If you cancel your order before we despatch it, you will not be charged.

If you cancel your order after we despatch it (and it is a returnable item), you will have to pay for return postage. If the items are in a resaleable condition we will refund your order less a £10 restocking fee.

2.2 Other charges:

Orders placed for a prescription item cannot be despatched until we receive a valid prescription. Orders placed for a prescription item where a prescription is not received will be charged a £3 administration fee.

3. Pricing and VAT

All prices include VAT unless otherwise stated. (Prescription only medications supplied against a valid prescription are zero-rated and attract no VAT and these prices are displayed ex-VAT.)

If you login to your account and your primary billing address is in the Channel Islands, all prices will automatically be displayed ex-VAT.

To qualify for VAT free purchases, please note it is the delivery address, not the billing (cardholder address) which must have a Channel Islands address. Channel Islands residents shipping products to mainland addresses will be charged VAT on rateable items.

UK residents ordering a zero-rated prescription medicine together with a rateable item will have VAT applied (at the rate of the highest rateable item in the order) to the postage and packaging charges as per UK law.

Any order containing only zero-rated prescription items will be exempt from VAT on postage and packaging charges.

This information may be subject to change depending on current UK VAT legislation.

Certain prescription medicines attract a small dispensing fee. Click here for details

4. Payments 

We accept Visa, Mastercard, Maestro (Switch), Electron and Delta.

We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped.

If your order is placed, but not accepted by totalpharmacy you will not be charged and/or a refund will be given immediately. We reserve the right to refuse an order under any circumstances.

By clicking the 'accept' button of these 'terms and conditions' you are accepting these 'terms and conditions' and are making an offer to purchase the goods.

Credit card information can only be given securely over the Internet. We cannot take credit card information by phone. We pride ourselves on the success of our security to you. We also accept payment by cheque. Your order will be despatched when the cheque has cleared. (Approximately 7 working days after receipt.) So please be aware that payment by cheque is a very slow method of purchasing an item.

We reserve the right to charge a processing fee for orders which are made without the relevant authorisations. eg ordering a 'prescription only medicine' without sending a prescription.

We also offer Google Checkout (GC). Due to Google policies, we cannot offer GC on prescription or Pharmacy Only medicines. GC will be offered as a checkout option for eligible shopping carts for non-logged in customers. If you have an account with Totalpharmacy.co.uk and wish to use GC, please logout first.

5.1 Lost parcels:

Our standard post is Royal Mail first class recorded delivery. This will usually be delivered within 1 or 2 days. If it is late contact your local Royal Mail depot. If the depot has it they will only keep it for one week before returning it to us. If the depot do not have it then Royal Mail state that a claim cannot be made and therefore a parcel cannot be confirmed as lost until 15 working days ie 3 full weeks after the item was posted. If your parcel has not arrived after 15 working days after posting then please contact us. We will send a Royal Mail form P58 which you will need to complete and return to us within 7 days.

If you do not inform us of a missing parcel in writing within 6 weeks of your order being placed we cannot refund your order. (Unless we have received the parcel back from Royal Mail)

5.2 Complaints 

We endeavour to respond to all complaints immediately but always within five working days. Please direct any complaints to sales@totalpharmacy.co.uk

If an incorrect name or delivery address is given to us, we cannot accept responsibility or offer a refund for any delay, damage or loss.

Note: Phone calls are charged for a standard BT line - you will be charged by your phone company at national or local call rates depending on your location. We do not operate a premium or lo-call line.

Totalpharmacy.co.uk and the WEEE Regulations

6. WEEE Regulations - What is WEEE?

WEEE stands for Waste Electrical and Electronic Equipment. WEEE is one of the fastest growing waste streams in Europe. WEEE may contain hazardous substances which, if exposed, could have a serious detrimental effect on the environment and human health. To help customers identify Waste Electrical or Electronic Equipment, a crossed out wheelie bin logo will be displayed on the product. These products should not be disposed of with household waste or sent to landfill sites.

What are the WEEE regulations?

From July 2007 all manufacturers (or anyone else selling a product on the market in the EU) are liable to pay for take-back, treatment and recycling of end-of-life electrical equipment. This is to reduce the amount of such items being sent to landfill sites.

What are Totalpharmacy.co.uk doing to meet the WEEE regulations?

As a distributor we are committed to reducing the environmental impact of WEEE. For this reason, and to comply with WEEE regulations, we offer a free take back scheme. When you purchase a new product you may return your old product to us for environmentally friendly disposal. We can only do this if the new product has the same use as the old one, so if you buy a new electric toothbrush we will take back your old one. Please return old products within 28 days of purchasing your new one to:

WEEE returns,
Totalpharmacy.co.uk
Trinity Square
Axminster, EX13 5AN
Telephone & Fax:
01297 639999

More information on WEEE and recycling can be found at http://www.recycle-more.co.uk/

Which products do Totalpharmacy.co.uk sell that are covered by the WEEE regulations?

Small electrical items such as hairdryers and electric toothbrushes. These items can be identified by the crossed out wheelie bin logo (see below) in the product literature.

What happens to returned items?

Any electrical items returned to us will be taken to a WEEE compliant recycling site.

7. General Terms & Conditions:

7.1. SUPPLY

Items are not supplied on a trial basis, except where covered by your right to cancel (see our returns policy).

Our website will not automatically process orders from outside the UK, Channel Islands, and the Isle of Man.

Royal Mail delivery:

If there is no-one to sign for the parcel at the delivery address when Royal Mail attempt a delivery, then Royal Mail will leave an 'Advice of call' card at the address. The card will explain how to get your parcel. Please note: Royal Mail will only keep your parcel at your local depot for 1 week. After this time they will return it to us. (This can take up to a month !) Once it has started its return process we have no control over it and cannot offer a refund or resend until we have received it back.

It is possible that for whatever reason, Royal Mail attempt a delivery but do not leave an 'advice of call' card. For this reason, when you receive your 'order despatched' email from us, please be aware that your parcel is on its way and will be returned to us by Royal Mail after 1 week if you do not contact Royal Mail to have it redelivered.

Undelivered items:

If your parcel is returned to us by Royal Mail for whatever reason, we will charge a restocking fee of £10 if you do not want the item re-delivered. We will charge a redelivery fee equivalent to the cost to us of reposting if you want the item resending.

7.2. ACCEPTANCE OF TERMS

Your access to and use of Totalpharmacy.co.uk ("the Website") is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you fully accept the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.

7.3. ADVICE

The contents of the Website do not constitute advice and should not be relied upon in making or refraining from making any decision.

7.4. CHANGES TO WEBSITE

Totalpharmacy.co.uk reserves the right to:

i) change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that Totalpharmacy.co.uk shall not be liable to you for any such change or removal; and

ii) change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.

7.5. LINKS TO WEBSITES OUTWITH Totalpharmacy.co.uk

The Website may include links to third party websites that are neither controlled nor maintained by Totalpharmacy.co.uk. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.

In accessing PharmaDoctor through our website you are consenting to having your prescription dispensed by Totalpharmacy.co.uk and having your prescription posted to your chosen address.

Totalpharmacy.co.uk has no control over other sites linked to or from Pharmadoctor.co.uk and holds no responsibility or liability for their content. Any link from Total Pharmacy to another site does not imply any endorsement of content. 

7.6. COPYRIGHT

i) All copyright, trade marks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to Totalpharmacy.co.uk or otherwise used by Totalpharmacy.co.uk as permitted by law.

ii) In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.

7.7. DISCLAIMERS AND LIMITATION OF LIABILITY

i) The Website is provided on an "as" and "as available" basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

ii) To the extent permitted by law, Totalpharmacy.co.uk will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.

iii) Totalpharmacy.co.uk makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.

iv) Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Totalpharmacy.co.uk for death or personal injury as a result of the negligence of Totalpharmacy.co.uk or that of its employees or agents.

7.8. INDEMNITY

You agree to indemnify and hold Totalpharmacy.co.uk and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Totalpharmacy.co.uk arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.

7.9. SEVERANCE

If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be enforceable and binding.

7.10. GOVERNING LAW

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales and you hereby submit to the exclusive jurisdiction of the courts of England and Wales.

Company name: Ian Morton Ltd        Director: Ian Morton

Registered in England: 4285563. Vat Reg No: 781 3559 08

Morton's Totalpharmacy, Trinity Square, Axminster, EX13 5AN

Registered Office: Jericho, Uplyme, Devon.

sales@totalpharmacy.co.uk

This page was last updated: Friday 01 February, 2013