Shipping And Handling :

Orders received by 1PM will be despatched on same business day (Business days are Monday to Friday)*, stock levels permitting. Orders received after 1PM will be despatched on same or next business day, stock levels permitting. Orders received at weekends will be despatched on next business day, stock levels permitting.

Orders are shipped by Royal Mail First Class Recorded delivery and will require a SIGNATURE ON RECEIPT. We recommend that you have your parcel delivered to your work address if you are not going to be at home during the day. Parcels cannot be left in porches, outbuildings or with neighbours etc. They are despatched in discreet packaging. (Brown padded envelope). We cannot accept responsibility for late or missing post. Once the parcel has been despatched it is out of our control.

Our standard delivery is Royal Mail first class recorded delivery. This covers up to £39 in the unlikely event of the item being lost in post. If the value of your parcel is higher than this we strongly recommend you use Royal Mail Special delivery (see below) as the maximum we can refund in the event of a 'lost in the post' parcel sent first class recorded is £39.

You may, as an additional cost option, choose Royal Mail Special Delivery Next Business Day service. Royal Mail guarantee to deliver over 99% of these items by 1PM, next business day after despatch. Special delivery items will also require a signature on receipt. Please note that the guarantee does not relate to deliveries on Saturdays. ie If you place an order before 1pm an Friday and we despatch it Friday afternoon, the guarantee will relate to Monday not Saturday. (Although you should receive it Saturday) Special delivery insures your parcel up to a value of £500.

This delivery time is guaranteed by Royal Mail, not Morton's Total Pharmacy. We cannot accept responsibility for late or missing post. Once the parcel has been despatched it is out of our control.

* Exceptions: If you are purchasing a Pharmacy medicine, we cannot despatch the medicine until you complete the required Pharmacy medicine safety check. In the case of an order containing a prescription only medicine, we cannot despatch the medicine until we have received a valid prescription authorising the supply. Stock levels permitting.

Prescriptions: We cannot accept responsibility for late or missing post. Postal services can be delayed in both sending and receiving.

Free Shipping 

Orders with a value over £40 (including VAT where applicable) and below 1.5Kg in weight are eligible for free standard UK delivery (not Special Delivery Next Day).

Orders exceeding  £40 (including VAT where applicable) and exceeding 1.5Kg in weight will attract a shipping surcharge. This surcharge is currently equal to the standard shipping charge for the order weight, less £3.48

Your shipping charge is clearly displayed during checkout and an estimate of your shipping amount is shown on the "Shopping Cart" page before you login to your account.

Customers in the Republic of Ireland will have their shipping charge displayed during the checkout process. Orders will be shipped by either Royal Mail International or Parcelforce depending on total order weight.

If there is no-one to sign for the parcel at the delivery address when Royal Mail attempt a delivery, then Royal Mail will leave an 'Advice of call' card at the address. The card will explain how to get your parcel. Please note: Royal Mail will only keep your parcel at your local depot for 1 week. After this time they will return it to us. (This can take up to a month !) Once it has started its return process we have no control over it.

Returns Policy: (*Not including MEDICINES - see below) Before returning items to us, please contact us quoting your order number. You will be issued with a returns number.

The Direct Selling Regulations (DSR) 2000 cover purchases made where there is no direct contact between vendor and consumer. It does not apply to items bought for business, fairs, exhibitions or showroom use.

Under these regulations you can cancel your order from the moment your order is placed until seven working days after the goods are received. You do not need to give a reason for cancellation or return - just e-mail quoting your order number and your wish to cancel/return in accordance with the DSR 2000.

There is no charge for this provided your order has not been despatched.

Once the goods have been sent you will need to arrange and pay for the return delivery. We suggest insuring the goods against loss or damage. The goods must be un-used and be received in a re-saleable condition including all accessories, packaging etc. All manufacturer's seals must be intact.

A refund of all monies including the initial postage and packing charges will be made upon receipt of the returned goods and within 30 days of cancellation. However, if the goods are not returned at your cost, we will arrange for a courier to collect them. The cost of this collection will be deducted from your refund.

Full details of the regulations can be found on the OFT website.

*Medicines

Due to current legislation, we cannot accept medication returns (including prescription medication) as we are not able to reissue or reuse any medication once it has left totalpharmacy.co.uk.

Undelivered items.

If the goods are returned to us by Royal Mail/Courier undelivered then we will only make a refund if the goods are in a re-saleable condition (Not including medicines - see above). The cost of postage will not be refunded. A handling charge may also be applied.

This page was last updated: Saturday 26 June, 2010