Practice Leaflet


The following information constitutes the Practice Information Leaflet for Morton's Pharmacy

OPENING HOURS

Online opening : Monday to Friday 9-5pm
Closed Saturdays, Sundays and Bank holidays

Your Pharmacists:

Ian Morton MRPharmS

This pharmacy is owned by:

Ian Morton Ltd
Trinity Square
Axminster, EX13 5AP
Telephone & Fax:
01297 639999

Web: http://www.totalpharmacy.co.uk/

Email: pharmacist@totalpharmacy.co.uk This pharmacy is owned by:
Ian Morton Ltd
A Member of the National Pharmacy Association.

Some of the services detailed below cannot be given online.

NHS services we provide are funded as part of the health service.
We can offer a wide range of services and facilities for you and your family.

Dispensing Medicines:
We dispense NHS and private prescriptions and will give advice on how to get the most benefit from your medicines. We keep a comprehensive stock of medicines and use a fast and an efficient wholesaler service to enable us to fill all prescriptions promptly.
Repeat Dispensing:
We can dispense NHS repeat dispensing prescriptions issued by your prescriber.
Dispensing Appliances:
We dispense a full range of appliances and offer stoma customisation.
Health Advice and Self-care:
The pharmacist and our trained assistants are available for advice on all medicines and minor ailments, in private if required. We can also give you advice on how to live a healthy life, for example, advice on how to stop smoking, or healthy diets.
We can direct you to other sources of advice and assistance.
Medicines Use Reviews:
You can have an appointment with our pharmacist to discuss how you are getting on with your regular medicines.
New Medicine Service:
If this NHS service applies to your new medication (there is a selected list) we will offer it to you.

Flu Vaccination:
We provide NHS and private vaccinations for influenza.
Stop Smoking:
We offer an NHS funded stop smoking programme.
Patient Medication Records:
Our computer system allows us to keep records of all your prescriptions dispensed by us. This helps us check for possible problems, such as reactions between medicines and will help us deal with any queries you may have.

We comply with the Data Protection Act and the NHS code of practice on confidentiality.

Medicine Containers:
All medicines are dispensed in child resistant containers unless you request us not to. Please remember: keep all medicines out of reach and sight of children.
Our pharmacist can advise you on safe storage of medicines.
Unwanted Medicines:
Please return all unwanted medicines to the pharmacy where we will dispose of them safely.

We provide these NHS services on behalf of: NHS England - Tel. 0333 0063 300


Other Services we provide:

Repeat Prescription Collection Service:
We offer a repeat prescription collection service from Axminster medical practice and other surgeries. Please ask for details.
Home Delivery:
Please ask for details.
Text messaging:
We can text when your prescription is ready for collection.
Medicines Sales:
We keep a wide range of over the counter medicines.
Emergency Contraception:
NHS and private supplies.
Holiday Healthcare:
We can advise and supply for medical requirements for travellers, including anti-malaria treatments.
Private conversations:
If you would like a private conversation with the pharmacist then please ask to use the consultation room.
Emergency Supplies:
If you need one of your regular medicines in an emergency when you are unable to contact your doctor, we are able to help.

If you would like any more information about any of the services mentioned, please ask a member of staff or telephone the number on the front of this leaflet.

Comments, Suggestions, Complaints and Compliments:

Our aim is to give the highest possible standard of service. We would like you to tell us what you think about the service we provide at this pharmacy.
If you have any comments, suggestions or complaints, please speak to a member of staff.

We welcome any general comments about the services we provide and any suggestions of ways in which we can improve our services to you.

We operate a complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria. Our Pharmacist/Complaints Manager, Ian Morton will give you further information.

You may also seek advice from the local Healthwatch agency.

T. -0800 5200640


Postal complaints can be sent to:
Complaints Manager
NHS England
PO Box 16738
Redditch
B97 9PT
t. 0300 311 22 33
e. England.contactus@nhs.net


Disabled Customers:
Wheelchair/ scooter access through front door. Please ask if you need help for any disability.

Our staff work hard to provide you with the best possible service. Please treat them with the courtesy and respect they deserve. We reserve the right to refuse to provide services to individuals who act in a violent, threatening or aggressive manner.

When we are closed...
When the pharmacy is closed, for any health problem advice and details of other health services, contact NHS direct 24 hours a day.
• NHS Direct online at www.nhs.uk/nhsdirect
• The NHS Direct telephone service. Call 0845 4647.

Also ‘Devon Doctors on call' are available when the surgery is closed:
Telephone - 111
Tesco Honiton has an extended hours Pharmacy:
Telephone 0845 6779359

Morton's pharmacy complies with the Data Protection Act and the NHS code of confidentiality.

This page was last updated: Monday 25 September, 2017